Book Your Repair

Simple steps to restore your vehicle’s appearance.

Repair Booking Form

Contact Details

Vehicle Details

Damage Information

Please provide any additional details about the damage that might help us assess your repair needs.
Please upload clear photos of the damage from multiple angles. Include one from approximately 4 feet away showing the damage in context, and one close-up showing the detail. Adding a photo of your vehicle's colour code (found on the door identification plate) helps ensure perfect colour matching.
Drop files here or
Max. file size: 2 MB.

    Service Location

    Please let us know about any special parking requirements, access codes, or other information our technician might need.

    Service Preferences

    Location Preference(Required)
    Preferred Contact Method(Required)
    DD slash MM slash YYYY
    DD slash MM slash YYYY
    Terms and Conditions(Required)

    Other Ways to Book

    Prefer to speak with us directly? Contact our booking team:

    Mobile

    0464 777 000

    Hours

    Monday-Friday: 8:00am-6:00pm
    Saturday: 9:00am-2:00pm

    Email

    bookings@haloscratchanddent.com.au

    For urgent repair requests or complex situations, direct contact may help us better understand your specific needs.

    What Happens Next

    After submitting your booking request, here’s what you can expect:

    1. Within 24 Hours

    Our technicians will assess your photos and provide a detailed quote for your specific repair needs.

    2. Quote Acceptance

    Once you approve the quote, we’ll confirm your appointment time and location.

    3. Appointment Confirmation

    You’ll receive confirmation details via your preferred contact method, including your technician’s estimated arrival time.

    4. Day of Service

    Your technician will arrive at the scheduled time, confirm the repair details, and complete the work—typically within 2-3 hours.

    5. Quality Verification

    Before completing the service, your technician will review the results with you to ensure your complete satisfaction.

    We aim to make the entire process as convenient and transparent as possible. If you have any questions at any stage, our team is available to assist you.

    Booking FAQs

    Clear photos are essential for accurate assessment. We recommend at least two photos—one showing the damage in context (from about 4 feet away) and one close-up showing detail. Including your vehicle’s colour code (found on the door identification plate) helps ensure perfect colour matching.

    After accepting your quote, we typically schedule repairs within 3-10 business days, depending on your location and our current booking volume. For urgent requirements, please note this in your booking form, and we’ll do our best to accommodate your timeline.

    While you’re welcome to observe the repair process, it’s not necessary for you to be present the entire time. We simply need access to your vehicle for the duration of the repair (typically 2-3 hours) and someone available to approve the completed work.

    For mobile repairs, weather conditions can sometimes impact our ability to deliver optimal results. If adverse weather is forecast for your appointment day, we’ll contact you to discuss options, which may include rescheduling or using temporary shelter solutions.

    Yes, we understand that plans change. Please provide at least 24 hours’ notice for any changes or cancellations to avoid potential rebooking fees.